Workplace Word Families, Set 7 — Travel & Marketing (B1)

Your task

Fill in the gap in each sentence with the correct word or phrase.

0 / 15 answered

Your score

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Keep practising! Focus on the explanations below.

A complimentary service runs between the conference hotel and the exhibition centre every twenty minutes. (SHUTTLE)

Correct answer: shuttle

"Shuttle" is the noun for a vehicle making frequent short journeys between two fixed points; "shuttle service" and "shuttle bus" are common TOEIC collocations; "shuttle" can also be a verb (to shuttle passengers) but is used as a noun here after the article "a."

Each must present a valid boarding pass and passport before being permitted to board the aircraft. (PASSENGER)

Correct answer: passenger

"Passenger" is the noun for a person travelling in a vehicle but not operating it; it derives from Old French "passager" and has no common English derivational verb; "traveller" refers to anyone making a journey, while "passenger" specifically means one using a transport service.

The travel coordinator booked the three weeks in advance to secure the lowest available fare. (TICKET)

Correct answer: ticket

"Ticket" is the noun for a document entitling the holder to travel on a service or attend an event; "tickets" (plural) is used when referring to multiple bookings; "ticketing" refers to the system or process of issuing tickets.

Business class between London and Singapore must be approved by a director before booking. (FARE)

Correct answer: fare

"Fare" is the noun for the price of a journey on public transport; "fair" (same pronunciation) means just or equitable — a common spelling trap; "fee" refers to a charge for a service or professional work, not for transport.

The frequent programme rewards loyal customers with points redeemable for free upgrades and flights. (TRAVEL)

Correct answer: traveller

"Travel" + -ler → "traveller" (British English) or "traveler" (American English); the agent noun for a person who travels; "travel" alone is a verb or noun; "travels" (noun plural) refers to journeys made — "frequent ___ programme" requires the agent noun.

She submitted her expenses from last month's to New York, including flights and hotel accommodation. (BUSINESS TRIP)

Correct answer: business trip

"Business trip" is the compound noun for a journey made for professional purposes; "work trip" is informal but less standard in TOEIC; "business travel" refers to the activity in general, while "business trip" refers to a specific single journey.

A local was hired to lead the delegates on the optional city tour after the morning sessions. (GUIDE)

Correct answer: guide

"Guide" functions here as a noun meaning a person who shows others around a place; since "guide" is both a verb and a noun, learners must identify the noun position after "A local ___"; "guiding" (gerund) would require different sentence structure.

The company pays a daily allowance of $75 to cover meals and incidentals during business travel. (PER DIEM)

Correct answer: per diem

"Per diem" (Latin: "per day") is the noun/adjective for a fixed daily allowance paid to cover expenses; it is used as a compound modifier ("per diem allowance") and as a noun ("receive a per diem"); "daily allowance" is the English equivalent but TOEIC often uses the Latin term.

A ticket is usually cheaper than two separate one-way fares when booking well in advance. (ROUNDTRIP)

Correct answer: roundtrip

"Roundtrip" (American English) or "return" (British English) is the adjective/noun for a journey that goes to a destination and back; learners should know both terms; TOEIC tests in both American and British English contexts.

Passengers are welcome to use the business class while waiting for their connecting flight. (DEPARTURE LOUNGE)

Correct answer: departure lounge

"Departure lounge" is the compound noun for the waiting area in an airport where passengers wait after passing through security; "boarding lounge" is a synonym; "arrivals hall" and "transit area" are related but different parts of the airport.

The marketing team ran a highly targeted digital that increased online sales by 35% in one month. (CAMPAIGN)

Correct answer: campaign

"Campaign" is the noun for a coordinated set of activities designed to achieve a specific goal; "campaigning" is the gerund; "campaigns" (plural) when referring to multiple efforts — "ran a ___ " requires the singular noun after the article "a."

The company its new product line at the annual trade fair, attracting significant media attention. (LAUNCH)

Correct answer: launched

"Launch" + -ed → "launched" — the simple past tense of the verb "to launch" (to introduce a product to the market); "launch" as a noun means the product introduction event; "launching" is the present participle — the simple past is needed after "The company ___."

Consistent across all platforms helped the company build immediate recognition in a crowded market. (BRAND)

Correct answer: branding

"Brand" + -ing → "branding" — the noun for the activity of creating and maintaining a brand identity; "brand" alone is a noun (the name or identity) or verb (to brand); "branding" refers to the strategic process, used as a noun modifier in "branding strategy."

The head of presented the annual strategy to the board, outlining targets for the next three years. (MARKET)

Correct answer: marketing

"Market" + -ing → "marketing" — the gerund/noun for the activity of promoting and selling products; "market" alone is a noun or verb; "marketable" is an adjective meaning suitable for selling — "The head of ___" pointing to a department requires the noun "marketing."

The company's satisfaction score rose to 92% following the launch of the new support platform. (CUSTOMER)

Correct answer: customer

"Customer" is the noun for a person who buys goods or services; "customer satisfaction" is a fixed TOEIC business compound; "client" is a close synonym but typically used in professional service contexts (law, finance) while "customer" is used for retail and general business.

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