Business Nouns Set 5 — Fill in the Gap (B2)

The two companies reached an out-of-court and agreed to pay $2 million in damages. (SETTLE)

The customer requested a for the defective unit rather than a full refund. (REPLACE)

The of 500 units was held at customs due to incomplete import documentation. (SHIP)

Customer scores rose significantly after the introduction of the 24-hour support line. (SATISFY)

The agent showed remarkable while guiding the elderly caller through the registration process. (PATIENT)

Both parties agreed to resolve the contract dispute through binding rather than go to court. (ARBITRATE)

The legal team strongly advised against and recommended pursuing a negotiated settlement instead. (LITIGATE)

The of the international trade agreement by all member states took over eleven months. (RATIFY)

The team leader flagged the complaint for to the senior customer relations manager. (ESCALATE)

Points earned through the loyalty scheme are available for against future purchases online. (REDEEM)

The survey revealed widespread among customers regarding the new returns policy. (SATISFY)

The case fell outside the court's and was referred to a higher-level tribunal. (JURISDICTION)

The denied all charges and stated that the contract had been fulfilled in full. (DEFEND)

The auditors concluded that the company's financial controls were not and required urgent improvement. (SATISFY)

The costs for international orders are calculated based on package weight and destination country. (SHIP)