50 high-frequency business English words for the customer service context. Customer Service — 50 words. Inquiries, complaints, warranties, and service interactions. Heavily tested in TOEIC Parts 2, 3, and the short email texts in Part 7.
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Customer Service. Customer Service — 50 words. Inquiries, complaints, warranties, and service interactions. Heavily tested in TOEIC Parts 2, 3, and the short email texts in Part 7.
A formal request for information about a product, service, or topic
Thank you for your inquiry — a member of our team will respond within twenty-four hours.
A written guarantee promising to repair or replace a product if it fails within a stated period
The product carries a two-year warranty against manufacturing defects.
Money paid back to a customer when they return goods or cancel a service
Customers may request a full refund within thirty days of purchase with proof of receipt.
Find a successful answer or solution to a problem or difficult situation
Our team is working to resolve the delivery issue as quickly as possible.
A statement that expresses dissatisfaction about something or someone
Customer complaints are reviewed weekly by the service quality team.
Comments or opinions given to help someone improve a product or service
Your feedback helps us improve the quality of service we provide.
A feeling of pleasure caused by having what is wanted or needed
Customer satisfaction ratings have improved significantly since the new system was introduced.
Not happy or pleased because something is not as good as it should be
Several customers expressed feeling dissatisfied with the length of the waiting time.
The help and support that a business gives to its customers before and after a sale
Our customer service team is available around the clock to assist you.
Help or assistance given to someone using a product or service
Technical support is available by telephone, email, and live chat.
Help given to someone who needs support to do or understand something
Please call our helpline if you require immediate assistance with your order.
A telephone service that gives advice and information about a particular subject
Our 24-hour helpline provides immediate support for urgent customer concerns.
A person whose job is to speak for or act on behalf of a company or group
A customer service representative will contact you within the next business day.
A person who works for a company by speaking with customers and handling their requests
Our agents are trained to handle complex inquiries professionally and efficiently.
Give a written or spoken answer to a question, request, or message
We aim to respond to all customer inquiries within twenty-four hours.
Confirm that you have received a message, document, or item
Please acknowledge receipt of this email at your earliest convenience.
Tell someone that you are sorry for something you did or that has happened
We apologize sincerely for any inconvenience this delay may have caused you.
Polite, respectful, and considerate in manner toward other people
Our staff are trained to be courteous and professional at all times.
Showing good manners by speaking and behaving in a respectful way
Remaining polite during difficult conversations is a core service skill.
Able to wait calmly for something or to deal with problems without getting upset
Please be patient while our team investigates the issue with your account.
Useful in giving the help that someone needs in a particular situation
The support staff were extremely helpful when I experienced difficulty with the checkout process.
Behaving in a kind and pleasant way that makes people feel comfortable
Our call centre staff are known for their friendly and professional manner.
Relating to a job that requires special training, or showing the qualities expected of one
All interactions with customers must be handled in a professional manner.
Quick to react or reply to what someone says or asks
The support team is highly responsive, usually replying within the first hour.
Done or acting quickly, without any delay
Thank you for your prompt response to our email yesterday afternoon.
A second attempt to deliver a package after the first attempt was unsuccessful
If no one is home, the courier will arrange redelivery for the following business day.
A problem or important topic that needs to be discussed or solved
The issue with your order has been identified and will be resolved today.
A situation or thing that causes difficulty and needs to be dealt with
We take every problem reported by our customers extremely seriously.
A worry about something that may have an unpleasant or unwanted result
We understand your concerns and are taking steps to address them immediately.
A question, especially one asked in order to find information
Please send any billing query directly to our accounts department for assistance.
An act of asking politely or formally for something
Your request for a refund has been processed and should appear shortly.
Put a new item in place of something old, broken, or unwanted
We will replace the defective item free of charge within five working days.
A direct telephone line set up for a particular emergency or urgent service
The 24-hour customer hotline handles urgent technical issues outside business hours.
The act of sending something back to where it came from, often for a refund
Please complete the return form and include it with the item being sent back.
A piece of paper proving that you paid for a product or service
Please present your original receipt when returning any item for a refund.
A formal request for goods or services to be supplied to a customer
Your order has been dispatched and should arrive within three to five days.
The action of bringing goods, letters, or packages to a particular person or place
Standard delivery takes three to five working days within the region.
A group of goods that are sent together to a person or place
Your shipment will be tracked automatically and updates sent to your email.
Follow the progress of something, such as a package, by checking it regularly
Customers can track their orders online using the reference number provided.
Not working correctly because of a fault or imperfection in manufacturing
Any defective item will be replaced free of charge upon receipt.
Not working properly or made with a mistake that prevents it from functioning
Please return any faulty goods to the point of purchase with proof of payment.
A promise that something will be done or will work properly, often in writing
All products come with a money-back guarantee within thirty days of purchase.
A company or person whose job is to deliver packages and important documents
The replacement item will be sent by overnight courier at no additional cost.
The act of exchanging something such as points or vouchers for goods or services
Points redemption is available for flights, upgrades, and selected partner products.
Something valuable that is given in return for good service or loyal behavior
Members earn reward points on every purchase, which can be redeemed for discounts.
Pass an unresolved problem on to a more senior person for further action
If the issue is not resolved, the case will be escalated to a senior manager.
Take further action after an earlier conversation, message, or event
Our team will follow up on your complaint within two business days.
The process of passing an issue to a higher level of authority for resolution
Complex cases follow a formal escalation path to the senior support team.
A written or spoken statement that praises a product, service, or person
Positive customer testimonials are displayed on our website under the reviews section.
A return phone call made by a customer service representative to a customer
A senior agent has scheduled a callback for three o'clock this afternoon.
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